Shipping policy
BRAT CULTURE – Shipping Policy
Last Updated: July 20, 2026
Thank you for shopping with BRAT CULTURE. We are committed to delivering your order as quickly and securely as possible.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully received.
- Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
- Once your order has been shipped, you will receive a confirmation email with your tracking information.
Please note that processing times are separate from shipping times.
Shipping Times
Estimated delivery times are as follows:
- United States: 4–7 business days
- International: 7–21 business days (depending on the destination and customs processing)
Delivery times are estimates only and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address, shipping method, and the total weight of your order.
From time to time, BRAT CULTURE may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your shipment's progress.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order.
BRAT CULTURE is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.
If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. If you need additional assistance, contact us and we will do our best to help.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.
These fees are not included in the purchase price or shipping cost and are the responsibility of the customer.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the damaged item(s)
- Photos of the shipping packaging
We will review your request and work with you to provide an appropriate resolution.
Shipping Delays
Occasionally, shipping delays may occur due to circumstances beyond our control, including but not limited to:
- Severe weather
- Carrier delays
- Customs inspections
- High order volumes
- Holidays
- Natural disasters
We appreciate your patience should any unexpected delays occur.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: bratculture.us@gmail.com
We aim to respond within 1–2 business days.