BRAT CULTURE – Return & Refund Policy

Last Updated: July 20, 2026

At BRAT CULTURE, every piece is designed with care and quality in mind. We want you to love your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 14 days of the date your order is delivered.

To qualify for a return, your item must:

• Be unworn, unused, and unwashed.
• Have all original tags attached.
• Be in its original packaging.
• Include proof of purchase (order number or receipt).

Items that show signs of wear, damage, stains, odors, or alterations cannot be returned.

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Gift cards.
• Limited Edition or Capsule Drop products marked as Final Sale.
• Customized or personalized products.
• Items damaged due to misuse or improper care.

Exchanges

Need a different size?

We offer exchanges for the same item in a different size, subject to availability.

If your desired size is unavailable, you may request store credit or a refund if your item qualifies.

How to Start a Return

Email us at bratculture.us@gmail.com with:

• Your order number
• Full name
• Reason for return
• Photos (if the item is damaged or incorrect)

Once your request is approved, we'll provide return instructions.

Customers are responsible for return shipping costs unless:

• We shipped the wrong item.
• The product arrived damaged.
• The product has a manufacturing defect.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method.

Please allow:

• 3–5 business days for inspection.
• 5–10 business days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the product
• Photos of the shipping packaging

We'll resolve the issue as quickly as possible by offering a replacement or refund.

Order Cancellations

Orders can only be canceled before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow our standard return process.

International Orders

International customers are responsible for any customs duties, taxes, and return shipping costs.

Shipping fees, customs charges, and import duties are non-refundable.

Contact Us

Questions?

Email: bratculture.us@gmail.com

We typically respond within 1–2 business days.